Please reset the wireless adapter. To reset, power off the headset and plug the wireless adapter into a USB port on a PC or laptop. Once the LED on the adapter starts to blink, insert a small paper-clip into the hole on the wireless adapter. Press and hold the paper-clip for approximately 10-12 seconds or until the LED stops blinking and starts again. Press and hold the power button on the headset. Do this until the headset LED either turns solid, or blinks very rapidly and then turns solid. The adapter LED should turn solid to match, indicating the pairing is complete.