If you need to return your products for replacement or refund, please contact us via:

* Email: shopeurope@hyperx.com

(Monday-Thursday: 8AM - 5PM, and Friday 8AM - 2PM GMT).

You will receive a return reference number from us, as well as a return label by e-mail for the products concerned and a link to parcel shops where you can drop off the products. Please print out the label and stick it on the box, then hand in the parcel at your nearest drop point within 5 days from label receipt.

Please note, if you are unable to drop off the package within 5 days of label receipt please contact us at shopeurope@hyperx.com to issue a new label as the original return label will no longer be valid. Your request will be processed once we have received your returned products.