Earlier software versions will not interact correctly with each other. In addition, make sure the device you are trying to control has up-to-date firmware installed via NGENUITY.

Be sure to install these minimum required versions:

  • OMEN Light Studio: v1.0.11.0
  • NGENUITY: v5.12.0.0

NGENUITY is available here, updated through the Microsoft Store: https://apps.microsoft.com/store/detail/hyperx-ngenuity/9P1TBXR6QDCX?hl=en-us&gl=us

OMEN Light Studio is available here, updated through OMEN Gaming Hub: https://www.omen.com/us/en/light-studio.html